Customer Feedback

First Name

Last Name

Phone *

Email *

Address

Street Address

City

Postal Code

Team *

Measures Installed *

Were the installers clean, tidy and professional? *

1 (Dissatisfied))

2 (Satisfied)

3 (Exceeds satisfaction)

Where the installers punctual? *

1 (Dissatisfied)

2 (Satisfied)

3 (Exceeds Satisfaction)

Are you satisfied with the quality of workmanship? *

Option 1

Option 2

Option 3

Are you satisfied with the level of communication before and during this installation? *

1 (Dissatisfied)

2 (Satisfied)

3 (Exceeds Satisfaction)

Please choose which of the following declarations best reflects on your experiences and satisfaction

Option 1 " Overall, I am happy with this specific measure and have no concerns at this point, I understand that should any issues arise after this point I can deal with Stellar Energy’s Customer Service Team on 01554 788766 / [email protected] to resolve the issue but for now I am satisfied with this installers work and they can leave site"

Option 2 " Overall, I am slightly dissatisfied with this specific measure and have some concerns at this point. I understand that these issues need to be discussed with my Project Liaison Officer, which I am happy to do. Should this not resolve my concerns I can deal directly with Stellar Energy’s Customer Service Team on 01554 788766 / [email protected]. Even though I am slightly dissatisfied, I am happy for the installer to leave this site."

Option 3 " Overall, I am dissatisfied with this specific measure and have real concerns at this point. I understand that these issues need to be discussed with my Project Liaison Officer, which I am happy to do. Should this not resolve my concerns I can deal directly with Stellar Energy’s Customer Service Team on 01554 788766 / [email protected].”

Thank you for providing your feedback, we value your feedback and will use this information to improve our quality of service. Please use the box below to add any feedback notes you have.

Customer Signature

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Installer Signature

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Date/Time